Tier III Service Desk Engineer

<div class="jd-section"> <h3 style="font-size:16px;font-weight:800;color:#0F172A;margin:0 0 10px;">About Unio Digital</h3> <p><strong>Unio Digital</strong> is a distributed remote-first engineering organization operating globally. They value async communication, clean code standards, and practical system development.</p> </div> <div class="jd-section" style="margin-top:20px;"> <h3 style="font-size:16px;font-weight:800;color:#0F172A;margin:0 0 10px;">About the Role</h3> <p>We are sourcing candidates for <strong>Tier III Service Desk Engineer</strong> within the DevOps & Cloud domain. Candidate location: <strong>Worldwide</strong>.</p> <p class="MsoNormal" style="margin: 0in 0in 8pt; line-height: 15.6933px; color: #000000;">Unió Digital is an Arizona-based managed service provider (MSP) delivering Managed IT Services, Low Voltage Cabling, Access Control, Video Surveillance, and Intrusion Services. We believe technology should be intuitive, not intimidating.</p> <p> </p> <p class="MsoNormal" style="margin: 0in 0in 8pt; line-height: 15.6933px; color: #000000;">We are looking for an experienced Tier 3 Service Desk Technician with exceptional problem-solving skills. You will serve as the escalation point within the team, resolving complex technical issues while also leading client onboarding and project initiatives. You are expected to be involved in direct end-user support when required. If you have a passion for ensuring top-quality user support and thrive in a collaborative environment, this role is for you.</p> <p> </p> <p class="MsoNormal" style="margin: 0in 0in 8pt; line-height: 15.6933px; color: #000000;"><strong>Duties</strong></p> <p> </p> <p class="MsoListParagraphCxSpFirst" style="margin: 0in 0in 0in 0.5in; line-height: 15.6933px; color: #000000; text-indent: -0.25in;">·<span style="font-style: normal; fon </div> <div class="jd-section" style="margin-top:20px;"> <h3 style="font-size:16px;font-weight:800;color:#0F172A;margin:0 10px 10px 0;">Required Technical Stack</h3> <p>azure, cisco, security, video, documentation, hardware, helpdesk, onboarding, MSP, ticketing, Microsoft 365, IT systems</p> </div>

• Participate in active sprint milestones and code reviews.
• Deliver production-quality modules according to technical specifications for DevOps & Cloud.
• Maintain communication standards and sprint deadlines.

Open to pre-vetted interns, graduates, and professionals with domain competency.